Student IT Guide

Welcome to UNH!

The Student IT Guide was designed to provide University of New Hampshire students with a roadmap for campus computing resources. In this guide you will find information on how to connect to the UNH Network, a list of computing services and resources, Blackboard-relevant information, basic troubleshooting assistance, and other information to enhance your computing experience at UNH.

Who We Are

UNH Information Technology (UNH IT) provides IT services and support for the entire UNH community, including students, faculty, and staff. We assist UNH students in their pursuit of higher education by offering a wide-range of services, including high-speed internet (both wireless and Ethernet), course management software, and telephone services, to name a few. We offer students IT support via phone, online, and in person to help resolve computing and phone issues.

How to reach us for support

• In person Visit the IT Support Center in Dimond Library or the Computer Service Center in the Memorial Union Building.
• Via phone Call the IT Help Desk at 862-4242.
• Online Fill out a support request form.

Before You Get Started

Things you will need

• Ethernet cable (25’ maximum) to get online in your dorm room (available at UNH Computer Store)
• A corded phone for your dorm room (cordless phones not recommended)
• Bring any software that came with your computer, in the event that you need to rebuild your computer.
• Leave your personal wireless router at home. They are forbidden at UNH.

Things to do

• If you haven’t already, download McAfee VirusScan for free.
• Update your operating system.
• Sign-up with the UNH Alert system. This system alerts you to campus-wide emergencies by sending a message to your cell phone and E-mail.

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