Student IT Guide

Welcome to UNH!

The Student IT Guide was designed to provide UNH students with a roadmap for campus computing resources. In this guide you will find information on how to connect to the UNH Network, a list of computing services and resources, Blackboard-relevant information, basic troubleshooting assistance, and other information to enhance your computing experience at UNH.

Who We Are

Computing & Information Services (CIS) provides IT services and support for the entire UNH community, including students, faculty, and staff. We assist UNH students in their pursuit of higher education by offering a wide-range of services, including high-speed internet (both wireless and Ethernet), course management software, and telephone services, to name a few. We offer students IT support via phone, online, and in person to help resolve computing and phone issues.

How to reach us for support

• In person Visit the IT Support Center in Dimond Library or the Computer Service Center in the Memorial Union Building.
• Via phone Call the CIS Help Desk at 862-4242.
• Online Fill out a support request form.

Before You Get Started

Things you will need

• Ethernet cable (25’ maximum) to get online in your dorm room (available at UNH Computer Store)
• A corded phone for your dorm room (cordless phones not recommended)
• Bring any software that came with your computer, in the event that you need to rebuild your computer.
• Leave your personal wireless router at home. They are forbidden at UNH.

Things to do

• If you haven’t already, download McAfee VirusScan for free.
• Update your operating system.
• Sign-up with the UNH Alert system. This system alerts you to campus-wide emergencies by sending a message to your cell phone and E-mail.

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